EU Right of Withdrawal

EU Right of Withdrawal

 

EU customers may exercise their statutory right of withdrawal within 14 days of receiving the last itemin their order, without giving any reason.

How to submit a request Start your return or cancellation request through your customer account: https://account.petalsandpoison.com

Please have your order number, full name, email address, items being withdrawn, and date of purchase ready.

Returning items Once you've notified us of your withdrawal, you have 14 days to send the items back to us.

Refunds We will process your refund within 2 days of receiving the returned items. We will refund the original order value including standard outbound shipping costs. Premium or express shipping upgrades are not refundable.

Return shipping costs:
Return shipping costs are the customer's responsibility. We do not reimburse return shipping costs.

Exemptions The right of withdrawal does not apply to fragrances or tea products that have been opened after delivery where return is unsuitable for health protection or hygiene reasons.

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