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petalsandpoison@gmail.com

 

CUSTOMER CARE

To our valued customers,
We thank you for your love and support. Please feel free to contact us if you have any issues or concerns. We will help in the best way possible. Thank you!
Love, Petals & Poison

Have any questions or concerns? 

Please feel free to send an email, and we will be more than happy to help!


EMAIL:
petalsandpoison@gmail.com

RETURNS/EXCHANGES/REFUNDS

Due to the fact that all items are handmade, we do not accept refunds, returns, or exchanges. It is the duty of the buyer to ask questions, review descriptions, and look at images closely. Please note due to the relative inconsistencies of various display monitors, the colors you see on your screen may not be totally accurate reproduction of the actual product. We strive to make the colors as accurate as possible, but screen images are intended as a guide only and should not be regarded as absolutely correct. If you purchase an item that says "Payment Plan" or "Custom Order", please do not purchase. If you do purchase someone's Payment Plan or Custom order, will have to refund you with a 10% restocking fee taken out. PayPal takes out a fee when we have to refund, so we will have to charge one as well. Please make sure you read everything to make sure the item is available.

If you start a payment plan or a custom order, please pay on time or you will be subject to losing the item with no refund.  Please communicate if you need more time before you can make another payment by emailing us at petalsandpoison@gmail.com. If you are late on a payment, you will receive three written reminders before the item will be subject to resale. Unfortunately, we cannot refund payment plans due to the items being handmade and are very time consuming. If you have any issues or concerns, please email us at petalsandpoison@gmail.com to resolve any disputes. We will be more than happy to help. 

Please note, once the item has left the facility, Petals & Poison is not responsible if items are received broken or damaged or lost in mail. If an item is damaged in the mail or if in the future it breaks, please send us an email with an image attatched to petalsandpoison@gmail.com. If we deem it fixable, we will let you know. If it is fixable, we ask that you send it back. We require that you pay for shipping. Please note we will not provide a prepaid shipping label. You as a buyer are responsible for sending the item back to fix as well as emailing the tracking number to petalsandpoison@gmail.com. If an item is unfixable, we will let you know what your options are. Thank you so much for your cooperation and God bless!

FAQ

Q: Is shipping always free?
A: U.S. Shipping is always free! International shipping ranges between $16-$50 depending on weight and if the item is insured or not.

Q: Do you ship internationally?
A: We do. International shipping is charged on top of the price of the item(s). International shipping ranges between $16-$50 depending on weight and if the item is insured or not. (Depending on location). All international buyers are responsible for ANY/ALL custom fees.

Q: Do you do custom orders?
A: Custom orders are always welcome unless they are closed for the time being. All pricing may vary due to material costs, time, etc... (We also reserve the right to turn down any custom orders for any reason.) FULL PAYMENT or partial payments a week or two apart- for the item to be done before production starts and full payment must be fulfilled before the items are shipped out.

Q: Do you do returns or refunds?
A: Please see our Returns/Exhanges and Refunds policy.

Q: Do you take payment plans?
A: Yes, only on items over $50. Please email customer service at petalsandpoison@gmail.com for payment plan options. NOTE: If you cannot fulfill the payement plan or back out of buying an item that you have already reserved, you will NOT recieve a refund of any kind. Please pay on time, and if you are having issues or need to extend the time, please promptly email customer service at petalsandpoison@gmail.com.

Q: Are all sales final?
A: Yes. All sales are handmade and cannot be returned, exchanged, or refunded.

Q: When do you ship?
A: We ship twice a week, but please allow 3-7 days of processing before your order is shipped out. You will be immediately emailed a tracking number. Please allow USPS 24-48 hours to update tracking.

Q: Do you do holds?
A: I do 24 hour holds, and we do holds if a downpayment is placed immediately. Please feel free to contact customer service at petalsandpoison@gmail.com for further inquiries. 

Q: What are your items made of?
A: We hand sculpt almost everything around natural and aura crystals using a special durable clay. We also use metal pieces as accents that are typically made of brass, copper, silver, and alloy. Please email us if you have any allergy concerns.

Q: I bought an item that says "RESERVED FOR...", "DO NOT PURCHASE UNLESS YOU ARE...", "PAYMENT PLAN FOR...", or "CUSTOM ORDER FOR..." will I receive that item?
A-1: If you are not the person in the title, you will unfortunately not receive the item. You will receive a refund with a 10% restocking fee taken out. A customer is fully responsible for reading all titles and descriptions before purchasing. 
A-2: If you are the person in the title, yes, you will receive that item. I will ship out your item once it is fully paid for.